Helpdesk, a Multi Agent System
نویسندگان
چکیده
HelpDesk is a collective of agents which interact to reduce the workload of expert system users by retaining critical information provided by the expert to naive users. Techniques found in the eld of natural language processing are utilized to perform information extraction from free form text, and information retrieval of retained knowledge.
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تاریخ انتشار 2007